We are transparent in everything we do, including our rates. Our hourly rates are based on keeping Niwa d'Accès Solutions et de Sécurité profitable. So that we can be of service to you for many years to come and give you long-term assurance that we can be there for you when you need us.

Hourly rates and surcharges

In order to carry out our visit profitably, a minimum hourly rate of 1 hour is always charged for, for example, troubleshooting. After the first hour, we charge per 15 minutes. A 1-hour visit including call-out charges (up to 30km) during regular office hours thus comes to 108€. Each subsequent hour is 69€ and will be charged per 15 minutes (17,25€).

Small jobs and troubleshooting

Not everything can be planned. It is difficult to make an exact estimate on the phone of the time needed to help you. In addition, every job, small or large, requires time for work preparation and financial settlement. Therefore, please keep in mind that we always charge a minimum of 1 hour.

Price indication

If you require a price indication prior to the work, we will try to give you the best possible price indication based on the information available. We are careful in calculating this price indication, but it is not a fixed price agreement. Despite all efforts to come to a good price indication, it may happen that during the execution of the work it turns out that more working hours are needed for a correct delivery. Even our experienced employees run into unforeseen situations and cannot see through walls or floors to see exactly what the situation is like in advance. Of course, such a situation is always discussed with you directly on site to avoid surprises.

Work preparation and calculation

You yourself only see the work the technician comes to carry out on your premises.  All preparatory work takes place at our office, starting with answering the phone. Before our technicians can start work, a number of things have already been prepared at the office. Ordering the right products, looking for the best solution and working this out are good examples of work preparation. All this to provide you with the best possible service.

Contribution to car costs (call-out charges)

We carry out our service and service primary between the three major cities of Limoges (87), Périgueux (24) and Brive la Gaillarde (19). In this working area, we apply a fixed call-out rate per visit. Within a distance of 30km from Saint-Priest-les-Fougères (24450), a standard rate of 39€ is applied. Outside this area, travel costs will be charged on the basis of kilometre allowance and travel time. The kilometre allowance + the time the mechanic is travelling will be charged at 0.665€ per kilometre, this rate is applied for the outward and return journey.

Despite our careful policy around our vehicle fleet to minimise costs and environmental impact, we do not avoid car costs. To calculate car costs and mileage allowances, we use our place of business in Saint-Priest-les Fougères (24450) as a starting point.

Servicing triangle 87-24-19

As the distances to three major cities Limoges (87), Périgueux (24) and Brive la Gaillarde (19) is a fixed fact from Saint-Priest-les-Fougères (24450), we can apply fixed rates for these cities (and surrounding towns) regarding the call-out fee + the time the mechanic is travelling, according to the table below:

• Limoges (87) distance to 50km (city centre) rate 66.50€
• Périgueux (24) distance to 55km (city centre) rate 75€
• Brive la Gaillarde (19) distance to 90km (city centre) rate 120€
• Sarlat la Canéda (24) distance to 100km (city centre) rate 135€
• Brantôme en Périgord (24) distance to 50km (city centre) rate 66,50€
• Angoulême (16) distance to 85km (city centre) rate 115€

Payment

PIN: If the costs are already known at the time of the visit and on completion of the work, you can pay on site by PIN, safely and securely. We also offer contactless payment. We accept the payment cards listed below, as well as Apple Pay and Android Pay.

Tikkie / iDEAL: Easy payment by clicking on the payment link sent in our email with your invoice. Easy online payment via your own familiar payment environment.

Bank Transfer: Transfer the invoice amount as usual in your own payment environment by stating the invoice amount and payment reference. Your payment should be made within 14 days of the invoice date and any complaints should be reported within 5 working days of the invoice date.